PRIVACY POLICY
ROHA SMG — Customer Communications and CRM 3

Last updated: October 30, 2026

ROHA Steel Manufacturing Group LLC (“ROHA SMG,” “we,” “us,” or “our”) uses customer information to respond to inquiries, prepare quotations, and manage sales follow-up. This policy explains how we handle information through our customer communications and the “ROHA CRM 3 - Integracion” application connected to our Facebook Page.

1. INFORMATION WE COLLECT

Depending on what you share and what Meta makes available through authorized access, we may collect:

* Your name and Facebook Messenger identifier.
* Messages sent to our Facebook Page and related information, such as message dates and identifiers.
* Contact information you provide, including your telephone number, email address, and ZIP code.
* Information about your trailer project, including size, equipment, budget, and preferences.
* Quotations, sales notes, assigned sales representative, and follow-up records maintained by our team.

You do not need to provide information unrelated to your inquiry. Please do not send passwords, payment card details, or sensitive identification documents through Messenger.

2. HOW WE USE YOUR INFORMATION

We use this information to:

* Respond to questions about our products and services.
* Create or update customer records in CRM 3.
* Assign inquiries to authorized sales representatives.
* Prepare quotations and follow up on your project.
* Maintain communication history and help prevent duplicate records.
* Protect our systems and meet applicable obligations.

Our integration can receive messages while Meta Business Agent is assisting with the conversation. Authorized staff can review customer information and continue sales follow-up.

3. SERVICE PROVIDERS AND ACCESS

Customer information is available to authorized ROHA SMG personnel according to their responsibilities.

We use technology providers, including Meta, Cloudflare, and OpenAI/ChatGPT, to support messaging, application hosting, storage, and connected CRM tools. Information may be processed by these providers as needed to deliver the functions we use, under their applicable terms and privacy policies.

When authorized staff use connected ChatGPT tools to retrieve or review CRM information, the requested information may be processed through those tools.

We do not sell or rent your personal information. We may also disclose information when required by law or when reasonably necessary to protect rights, security, or prevent fraud.

4. STORAGE AND SECURITY

Customer communications and sales records may be stored in CRM 3 and the services supporting it. Processing may occur outside your country of residence.

We use access restrictions and other technical measures intended to protect information. No method of transmission or storage can be guaranteed completely secure.

5. HOW LONG WE KEEP INFORMATION

We retain information for as long as reasonably necessary to handle your inquiry, provide services, maintain relevant business records, resolve disputes, and meet applicable obligations.

Retention depends on the information and our relationship with you. Some records may need to be retained after a deletion request where applicable obligations require it.

6. PRIVACY REQUESTS AND DATA DELETION

To request access, correction, or deletion of information held by ROHA SMG, or to ask us to stop sales follow-up, email:

[info@rohasmg.com](mailto:info@rohasmg.com)

For a deletion request, use the subject line:
“Data Deletion Request — ROHA CRM 3”

Include your name and the Facebook profile name, telephone number, or email address used when contacting us, so we can locate your records. Do not include passwords or sensitive documents. We may request additional information reasonably necessary to verify your identity.

We will review your request and respond as required by applicable law. If certain information must be retained, we will explain the applicable limitation.

Deleting information from ROHA SMG’s systems does not automatically delete messages or records held separately by Meta or other providers. Those records are subject to each provider’s controls and policies.

7. CHANGES AND CONTACT

We may update this policy as our services or practices change. The latest version will be published on this page with an updated date.

For privacy questions, contact:
ROHA Steel Manufacturing Group LLC
[info@rohasmg.com](mailto:info@rohasmg.com)