TERMS OF SERVICE

TERMS OF SERVICE
ROHA SMG — Customer Communications and CRM 3

Last updated: October 30, 2026

These Terms of Service describe the use of ROHA Steel Manufacturing Group LLC’s (“ROHA SMG,” “we,” “us,” or “our”) customer communication services and the “ROHA CRM 3 - Integracion” application connected to our Facebook Page.

1. PURPOSE OF OUR SERVICES

Our communication services allow customers to request information about trailers, discuss project requirements, receive assistance, and communicate with our sales team.

CRM 3 is an internal tool used by authorized ROHA SMG personnel to manage customer inquiries, contact information, quotations, assignments, and sales follow-up. Customers do not need a CRM account to contact our Facebook Page.

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2. CUSTOMER COMMUNICATIONS

Please provide accurate information relevant to your inquiry and notify us if your contact details or project requirements change.

Do not send passwords, payment card details, or sensitive identification documents through Messenger.

Messages may be handled by Meta Business Agent, other automated functions, or authorized ROHA SMG staff. You may request assistance from a sales representative.

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3. AUTOMATED ASSISTANCE

Automated responses may contain incomplete or inaccurate information. Please ask our sales team to confirm project-specific specifications, equipment, pricing, availability, and estimated schedules before making a purchasing decision.

Receiving an automated response or having a customer record created in CRM 3 does not confirm an order or reserve a production slot.

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4. QUOTATIONS AND PURCHASE AGREEMENTS

Project specifications, prices, payment arrangements, manufacturing schedules, delivery terms, and warranties are addressed in the applicable quotation and purchase agreement.

These Terms of Service govern our communication services and CRM integration. They do not replace or modify an existing signed purchase agreement.

Questions about an order or quotation should be directed to the assigned sales representative or ROHA SMG management.

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5. AUTHORIZED CRM ACCESS

CRM 3 access is restricted to authorized users. Each user must use their own authorized account and access customer information only for permitted business purposes.

Unauthorized access, impersonation, disclosure of customer information, or interference with the application is prohibited.

ROHA SMG may restrict or revoke internal access when authorization ends or when necessary to address misuse or security concerns.

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6. ACCEPTABLE USE

You must not use our communication services to:

* Submit fraudulent inquiries or impersonate another person.
* Send unlawful, threatening, or abusive content.
* Distribute malicious software or attempt to compromise our systems.
* Collect or disclose another person’s information without authorization.
* Disrupt the operation of our services.

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7. PRIVACY AND DATA REQUESTS

Our Privacy Policy explains how customer information is collected, used, stored, and handled through our communications and CRM integration.

Privacy Policy:
https://www.rohasmg.com/privacy-policy

To request access, correction, or deletion of your information, or to ask us to stop sales follow-up, contact:

info@rohasmg.com

For deletion requests, use the subject:
“Data Deletion Request — ROHA CRM 3”

Include enough information to locate your records, such as your name and the contact details or Facebook profile name used to communicate with us. Do not send passwords or sensitive documents.

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8. THIRD-PARTY SERVICES AND AVAILABILITY

Our services depend in part on providers such as Meta, Cloudflare, and OpenAI/ChatGPT. Their services are subject to their own applicable terms and privacy policies.

Availability and message delivery may be affected by maintenance, outages, permission changes, or technical limitations. We do not guarantee uninterrupted operation or immediate responses.

If you do not receive a response, contact ROHA SMG directly at info@rohasmg.com.

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9. UPDATES TO THESE TERMS

We may update these terms to reflect changes in our communication services or application. The current version will be published on this page with its updated date.

Updates to these terms do not amend an existing signed purchase agreement.

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10. CONTACT

ROHA Steel Manufacturing Group LLC
Email: info@rohasmg.com
Website: https://www.rohasmg.com